Terms & Conditions

Please read the following terms and conditions regarding making a reservation. It is important to both parties that you understand this agreement in relation to your use of Tromsø Arctic Reindeer.
All travel products available at Tromsø Arctic Reindeer are compliant with Norwegian legislation and regulations. Demands made beyond the said legislation and regulations may be forwarded by Tromsø Arctic Reindeer as an enquiry, but cannot be considered to be part of the contract unless accepted by the supplier.

Booking/Contract
Tromsø Arctic Reindeer acts as a supplier of Sami and Reindeer tours and expereinces.

By the term ”booking”, we mean the purchase of any product or service made on our web sites, or at our camp or elsewhere when it is part of Tromsø Arctic Reindeer.

Bookings are binding when Tromsø Arctic Reindeer has sent a written confirmation with an order number to an email address submitted by the customer.

Read the confirmation you receive from Tromsø Arctic Reindeer carefully. It is the buyer’s responsibility to make sure that the order is correct. The confirmation is our contract, and it is important that you, the customer, make sure that it is in accordance with your order.

Any comments must be made immediately. Payment confirms acceptance of these conditions.

You must be at least 18 years of age to make a reservation with Tromsø Arctic Reindeer.

Payments and Refunds
You have to prepay the products that we sell with a card payment (Visa, Mastercard, etc) unless otherwise stated. Your card will be charged after you have entered the necessary information. Refunds take 2-4 business days before it reaches your card after our approval. Refunds have to be sent back to the card that was originally debited.

Cancellations/Changes by you
In order to cancel or change your booking, you need to contact Tromsø Arctic Reindeer) at tromsoarcticreindeer@gmail.com

A full refund is provided for cancellations made up to 24 hours prior to departure on your tour.

Refunds can be considered for cancellations made with less than 24 hours notice prior to departure if good reason can be given. This will be decided on a case by case basis.

General terms of contract concerning program services
Prices of services and the program descriptions are presented in the product-specific descriptions in the online shop. The prices include VAT. Programs may be subject to change due to weather conditions and the program content may vary as well.

Personal travel insurance
Check your travel insurance coverage concerning damages. We recommend all our customers to make sure they have satisfactory insurance arrangements prior to their trip.

Disputes
The terms are binding for both parties after the customer has made the payment stated in the terms of contract. The law governing these terms is Norwegian law. If any possible disagreements cannot be resolved by negotiation, they shall be resolved in the Troms District Court.

Modifications And Errors
Our web site may be subject to modifications and errors without notice. The information provided may be subject to changes that have occurred after it was published. We can accept no responsibility for any clerical errors.

Privacy
Our privacy guidelines are based on current Norwegian legislation regarding consumer protection and privacy.

Questions And Complaints In Conjunction With Your Booking
Should you have any other enquiries or complaints in conjunction with your booking prior to your departure, please contact us by email at tromsoarcticreindeer@gmail.com