Terms & Conditions

Please read the following terms and conditions regarding making a reservation. It is important to both parties that you understand this agreement in relation to your use of Tromsø Arctic Reindeer.


All travel products available at Tromsø Arctic Reindeer are compliant with Norwegian legislation and regulations. Demands made beyond the said legislation and regulations may be forwarded by Tromsø Arctic Reindeer as an enquiry, but cannot be considered to be part of the contract unless accepted by the supplier.

Booking/Contract
Tromsø Arctic Reindeer acts as a supplier of Sami and Reindeer tours and expereinces.

By the term ”booking”, we mean the purchase of any product or service made on our web sites, or at our camp or elsewhere when it is part of Tromsø Arctic Reindeer.

Bookings are binding when Tromsø Arctic Reindeer has sent a written confirmation with an order number to an email address submitted by the customer.

Read the confirmation you receive from Tromsø Arctic Reindeer carefully. It is the buyer’s responsibility to make sure that the order is correct. The confirmation is our contract, and it is important that you, the customer, make sure that it is in accordance with your order.

Any comments must be made immediately. Payment confirms acceptance of these conditions.

You must be at least 18 years of age to make a reservation with Tromsø Arctic Reindeer.

Payments and Refunds
You have to prepay the products that we sell with a card payment (Visa, Mastercard, etc) unless otherwise stated. Your card will be charged after you have entered the necessary information. Refunds take 2-4 business days before it reaches your card after our approval. Refunds have to be sent back to the card that was originally debited.

Cancellations/Changes by you
In order to cancel or change your booking, you need to contact Tromsø Arctic Reindeer) at tromsoarcticreindeer@gmail.com

A full refund is provided for cancellations made up to 24 hours prior to departure on your tour.

Refunds can be considered for cancellations made with less than 24 hours notice prior to departure if good reason can be given. This will be decided on a case by case basis.

General terms of contract concerning program services
Prices of services and the program descriptions are presented in the product-specific descriptions in the online shop. The prices include VAT. Programs may be subject to change due to weather conditions and the program content may vary as well.

Personal Travel Insurance
Personal Travel Insurance is mandatory on all of our trips for your safety. Please check your travel insurance to make sure it provides satisfactory coverage to cover any eventuality which may happen while visiting Tromsø Arctic Reindeer. 

Health
Tromsø Arctic Reindeer is not responsible for any health problems arising from environmental factors during your stay.

Responsibility
Tromsø Arctic Reindeer will use all due care for the provision of its services and activities provided to guests. It will also inform all Guests of any potential dangers for example if there are slippy conditions and/or to be carefull of the Reindeer Antlers when feeding them HOWEVER Guests participate in activities and use services at Tromsø Arctic Reindeer at their own risk. No liability or responsibility is accepted by Tromsø Arctic Reindeer for any injury, illness, damage, loss, accident, expense, or any other claim arising from involvement in any activities or provision of any services howsoever suffered, even in circumstances where staff of Tromsø Arctic Reindeer may have negligently breached any duty of care that it or they may owe or have owed in connection with such activities, conduct, supervision, or the provision of services. Tromsø Arctic Reindeer will no longer be liable for direct or indirect losses, arising from any such injury, illness, damage, loss accident, or expense including consequential loss or economic loss however caused.

Acceptance of risk
You acknowledge that Reindeer’s are wild animals and that the nature of the tour with us is a little adventurous and participation involves a degree of personal risk. You acknowledge that your decision to join us is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon joining us on a tour.

Disputes
The terms are binding for both parties after the customer has made the payment stated in the terms of contract. The law governing these terms is Norwegian law. If any possible disagreements cannot be resolved by negotiation, they shall be resolved in the Troms District Court.

Modifications And Errors
Our web site may be subject to modifications and errors without notice. The information provided may be subject to changes that have occurred after it was published. We can accept no responsibility for any clerical errors.

Privacy
Our privacy guidelines are based on current Norwegian legislation regarding consumer protection and privacy.

Questions And Complaints In Conjunction With Your Booking
Should you have any other enquiries or complaints in conjunction with your booking prior to your departure, please contact us by email at info@tromsoarcticreindeer.com